APRIL 2021 update
Order deadline and destination:
As many will know, back in March 2020 we lead the way by implementing an earlier cut off time of 10am for same day dispatch. It was clear we needed to be sure orders would leave on time to minimise delays, and thought this might be a good way forward.
Following the huge success of this method over the last twelve months, dispatching every order on time. We have decided to make 10am the standard deadline for same day dispatch of UK orders.
Further to this; UK orders of £30 or more still attract FREE P&P and we see no reason why we shouldn't continue to process and dispatching orders placed up to 3pm whenever possible. We will always make every effort to offer our customers the best service and shopping experience we can. You've dealt with us, you know this is true.
International update
Back in March 2020 we decided to suspend, or restrict our International service. This was due to increased delays, as postal workers and customs were struggling to keep up with demand.
We are now pleased to announce, that not only are we lifting these restrictions, but we have also made improvements.
All International orders placed up to 3pm will now be dispatched next working day with our Express 2-3 business day service. Even better, as an International customer you will now enjoy FREE shipping on orders of £60 or more.
Details can be found on our Delivery information page.
Please keep in mind that delays are still likely with customs and we are not responsible for any duties payable.
April Production:
Stock levels will be increasing this month.
Following all the disruption throughout February, refitting our showroom. We are now focusing on production to increase stock levels. Once we have caught up, the next phase will be to put the finishing touches to the showroom, ready for inviting house buyers to view our Heirloom Collection and most importantly, the first of our new house collection later this year.
Picture above of part of the showroom ahead of displays being reinstalled.
DHCW update February 2021
Production will be slow this month as we are now, finally, remodelling our shop, and packing area. If time allows, our workshop will also be streamlined.
Please bear with us while we make these necessary changes to improve production, viewing area and online trading.
From this point on we will refer to our in-store retail space as the DHCW Showroom.
All of our online quality products, within a small, but bright new space.
We have always thought outside the box, never copied others, or followed trends. And now is not the time to change this strategy. We will continue to Lead not Follow, creating a new and different way of engaging with our customers.
Although we cannot give a definitive date for reopening at the moment. We are looking forward to seeing you all soon.
DHCW update 28th December 2020
What a year 2020 has been!
As with many businesses throughout the pandemic, we had to focus on mail order to survive. And having invested a great deal of time and money to make it viable. We will now continue to expand our website and mail order operation.
Moving on from 2020
We are looking forward to remodelling our shop of 25 years into a new showroom. As well as launching a new way of engaging with our customers, face to face, in 2021. This will enable visitors to see our dolls houses, including the popular Heirloom Collection and the first of a new very special collection.
DHCW online
Open and processing orders daily.
In-store appointment
Appointments are explained in more detail on the DHCW In-store page
[ Please do not visit without contacting us first ]
Temporary change to in-store hours
Further update to our previous message.
Firstly, our online store remains open.
Orders placed before 10am will be dispatch same day and orders placed after 10am will be dispatched next working day during this period.
It is possible deliveries may be delayed depending on your local delivery service, understandably, taking special measures to protect themselves and others during this period. We would like to thank you all for continuing to purchase from us, and hope you stay safe and well. Best regards Chris and family. updated 28th March 2020
Second, our showroom at Sawley Marina will be closed temporarily to the public from 4pm 21st March, but we will be continuing to work behind closed doors, making sure everyone receives their dolls house or components on time.
As the impact of COVID-19 escalates, we would like to update you on the measures we are taking here at DHCW to protect our visitors and ourselves.
.
Contact details
email: mail@dhcw.co.uk
Messenger pop up on our website www.dollshousemouldings.co.uk
And through our Facebook page
Just to reiterate, all orders will continue to be processed as normal, and our showroom will reopen at a safe and responsible time.
As the situation evolves, we will continue to update our website with latest store information
All dolls houses
Buying a dolls house face to face is always best. You have a better understanding of there size and quality this way. So from Tuesday 17th December 2019 our dolls houses will only be available to view and order in-store, for the foreseeable future.
New development planned for 2020
We are working on designs for a very special new collection of houses.
Each design will be packed with all the very best of everything we produce ourselves. We can faithfully promise, as with our Heirloom Collection, we will not be using third party windows, doors, etc. Each component is, and will be, handcrafted in our workshop. Truly, English, craftsman made, for our discerning customers.
We expect prices to start from approximately £3,500 but we're still in the design and costing stages, therefore cannot release exact prices for this upcoming collection at the moment.
Details available early 2020 here and on our facebook page dollshousecottageworkshop
Reduce plastic
Were reducing the amount of plastic packaging we use by replacing plastic with paper bands where possible.
Reinstating our Motto
Our motto "to lead not follow" is in keeping with our ability to create new and original products from the beginning of our business and is still as relevant today as it was then. Somewhere along the road we stopped using the motto but today it has been reinstated. Why? you may ask.
It's come to our attention that some of our original and exclusive products are being copied by another company. That's out of order, and lacks ingenuity. So we will continue to create and lead new products to market while the others follow.