DHCW update 13th June 2020
As with many businesses throughout the pandemic, we have had to focus on mail order to survive. And having invested a great deal of time and money to make it viable. We will now continue to expand our website and mail order operation.
DHCW online
Open and processing orders daily.
Collecting your dolls house
If you ordered a dolls house pre-March 2020.
We will soon be contacting you to organise a collection date for July.
In-store appointment
DHCW Sawley Marina will reopen in August by appointment.
Details will be posted here soon.
A new way forward
To be announced.
All we will say right now is, we are the same business, with a different view.
Facebook messenger is back, hopefully without any further problems. We're also available by phone and email. See our contact page for details.
Quick update 26th May 2020
Orders: All online and phone orders are still leaving on time each day.
Facebook Messenger: We're unable to access our Facebook page for some unexplained reason. Our page is visible but we can't post anything or reply on messenger. Please contact us by email or phone if you have any enquires, details on our contact page. Hopefully we will be back on messenger soon, one way or another.
Covid-19
Temporary change to in-store hours
Further update to our previous message.
Firstly, our online store remains open.
Orders placed before 10am will be dispatch same day and orders placed after 10am will be dispatched next working day during this period.
It is possible deliveries may be delayed depending on your local delivery service, understandably, taking special measures to protect themselves and others during this period. We would like to thank you all for continuing to purchase from us, and hope you stay safe and well. Best regards Chris and family. updated 28th March 2020
Second, our showroom at Sawley Marina will be closed temporarily to the public from 4pm 21st March, but we will be continuing to work behind closed doors, making sure everyone receives their dolls house or components on time.
As the impact of COVID-19 escalates, we would like to update you on the measures we are taking here at DHCW to protect our visitors and ourselves.
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Contact details
email: mail@dhcw.co.uk
Messenger pop up on our website www.dollshousemouldings.co.uk
And through our Facebook page
Just to reiterate, all orders will continue to be processed as normal, and our showroom will reopen at a safe and responsible time.
As the situation evolves, we will continue to update our website with latest store information
All dolls houses
Buying a dolls house face to face is always best. You have a better understanding of there size and quality this way. So from Tuesday 17th December 2019 our dolls houses will only be available to view and order in-store, for the foreseeable future.
New development planned for 2020
We are working on designs for a very special new collection of houses.
Each design will be packed with all the very best of everything we produce ourselves. We can faithfully promise, as with our Heirloom Collection, we will not be using third party windows, doors, etc. Each component is, and will be, handcrafted in our workshop. Truly, English, craftsman made, for our discerning customers.
We expect prices to start from approximately £3,500 but we're still in the design and costing stages, therefore cannot release exact prices for this upcoming collection at the moment.
Details available early 2020 here and on our facebook page dollshousecottageworkshop
New lower international postage rates
EU Postage & Packing £6.99 to £10.00 maximum
USA & Australia postage & packing Now Fixed at £10.00
Pay no more than £10.00 to have our quality products delivered to your door.
Reduce plastic
Were reducing the amount of plastic packaging we use by replacing plastic with paper bands where possible.
Reinstating our Motto
Our motto "to lead not follow" is in keeping with our ability to create new and original products from the beginning of our business and is still as relevant today as it was then. Somewhere along the road we stopped using the motto but today it has been reinstated. Why? you may ask.
It's come to our attention that some of our original and exclusive products are being copied by another company, that's out of order and lacks ingenuity. So we will continue to create and lead new products to market while the others follow.