DHCW update 3rd November 2020
As with many businesses throughout the pandemic, we have had to focus on mail order to survive. And having invested a great deal of time and money to make it viable. We will now continue to expand our website and mail order operation.
DHCW online
Open and processing orders daily.
In-store appointment
Appointments are explained in more detail on the DHCW In-store page
[ Please do not visit without contacting us first ]
The way forward
Continuing to build our online presence and product range.
Introducing a new collection of dolls houses (spring 2021).
New ideas and ways of engaging with our customers.
Temporary change to in-store hours
Further update to our previous message.
Firstly, our online store remains open.
Orders placed before 10am will be dispatch same day and orders placed after 10am will be dispatched next working day during this period.
It is possible deliveries may be delayed depending on your local delivery service, understandably, taking special measures to protect themselves and others during this period. We would like to thank you all for continuing to purchase from us, and hope you stay safe and well. Best regards Chris and family. updated 28th March 2020
Second, our showroom at Sawley Marina will be closed temporarily to the public from 4pm 21st March, but we will be continuing to work behind closed doors, making sure everyone receives their dolls house or components on time.
As the impact of COVID-19 escalates, we would like to update you on the measures we are taking here at DHCW to protect our visitors and ourselves.
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Contact details
email: mail@dhcw.co.uk
Messenger pop up on our website www.dollshousemouldings.co.uk
And through our Facebook page
Just to reiterate, all orders will continue to be processed as normal, and our showroom will reopen at a safe and responsible time.
As the situation evolves, we will continue to update our website with latest store information
All dolls houses
Buying a dolls house face to face is always best. You have a better understanding of there size and quality this way. So from Tuesday 17th December 2019 our dolls houses will only be available to view and order in-store, for the foreseeable future.
New development planned for 2020
We are working on designs for a very special new collection of houses.
Each design will be packed with all the very best of everything we produce ourselves. We can faithfully promise, as with our Heirloom Collection, we will not be using third party windows, doors, etc. Each component is, and will be, handcrafted in our workshop. Truly, English, craftsman made, for our discerning customers.
We expect prices to start from approximately £3,500 but we're still in the design and costing stages, therefore cannot release exact prices for this upcoming collection at the moment.
Details available early 2020 here and on our facebook page dollshousecottageworkshop
New lower international postage rates
EU Postage & Packing £6.99 to £10.00 maximum
USA & Australia postage & packing Now Fixed at £10.00
Pay no more than £10.00 to have our quality products delivered to your door.
Reduce plastic
Were reducing the amount of plastic packaging we use by replacing plastic with paper bands where possible.
Reinstating our Motto
Our motto "to lead not follow" is in keeping with our ability to create new and original products from the beginning of our business and is still as relevant today as it was then. Somewhere along the road we stopped using the motto but today it has been reinstated. Why? you may ask.
It's come to our attention that some of our original and exclusive products are being copied by another company, that's out of order and lacks ingenuity. So we will continue to create and lead new products to market while the others follow.